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General CDA Questions
- How do I get in contact with CDA?
- What are CDA's office hours?
- Can I visit CDA's facilities?
- Does CDA attend toy conventions?
- Does CDA have a newsletter that I can sign up for?
- Why are the packages delivered to a holding facility
and not the CDA facilities?
- If I will be in Georgia, can I arrange to
have someone pick up my submission from me?
General Grading Questions
- What is over-grading?
- What are the benefits of buying a graded doll?
- What are the benefits of selling a graded doll?
- How do I figure out my grading cost?
- How do I figure out which tier my custom item goes
What We Grade Questions
- Do you grade dolls that are not on your list?
- Do you grade other toys?
- Do you grade loose dolls?
- Do you grade packaged toys that are not sealed?
- Do you grade boys dolls?
CDA Case Questions
- Is the CDA Case UV-Resistant?
- Why is the CDA case sealed everywhere except
Grading Scale Questions
- How does an autograph affect the grade?
- How do the subgrades effect an item's overall grade?
- Do price stickers lower the grade of an item?
- What percentage of items receive each grade?
Grading Cost and Submission Questions
- What does it cost to get my dolls graded?
- How do I safely ship my dolls?
- Can I drop dolls off directly at CDAâ€™s facilities?
- What guarantees and rights do I have as an CDA customer?
- What If I need it back fast?
- Do you offer volume discounts?
- Can I use one invoice to submit dolls in different service
- Can CDA determine the value of my items?
- What methods of payments are accepted?
- If I purchase and item on eBay, may I have the item
sent directly to your facilities?
Current Submissions Questions
- Will CDA send me an email when you receive
- What if my items gets damaged on its way to CDA?
- How fast will I get my graded dolls back?
- How will I know when my graded dolls have shipped
back to me?
- When does my turnaround time start?
- What happens to packages held by Customs
Officials and Brokerage Companies?
- How do I know that my package is being held by
- How long will it take for Customs to release my
Using the Online Submission Form Questions
- Do I need to print out the Online Submission packet?
- Can I use my Submission number to check the status of
- What if the options I select on the submission form
change while I am updating my information?
- What if I select the wrong tier?
Third Party Reference for eBay and PayPal Disputes
- Can I use CDA as a Third Party Reference in an
eBay or PayPal dispute to verify the condition of an item that was purchased?
- What are the steps in the condition verification
- How long does this process take?
- How much does this service cost?
- Do I need to fill out a submission packet for this service?
Answers to General CDA Questions
How do I get in contact with CDA?
Visit our contact page. You will be able to send us an
email, call us, or write to us.
What are CDA's office hours?
AFA's hours are Monday - Friday 9am - 5pm eastern standard time.
Can I visit CDA's facilities?
No, for security purposes CDA's location is kept secret and no customers may visit
Does CDA attend toy conventions?
Yes, CDA attends many conventions each year and often offers convention specials
or on-site grading. Visit our events page frequently for
updates or sign up for our newsletter.
Does CDA have a newsletter that I can sign up for?
Yes, CDA does have a free email newsletter. Your information is secure and you can
unsubscribe at any time. When you sign up you also receive an account for the CDA
site that will allow you to have access to the doll records. Click
here to register.
Why are the packages delivered to a holding facility
and not the CDA facilities?
Because our facilities are not always open and our location is secret, we have all
of the items sent a location that has extended hours. We pick up the shipments daily
from this location. The holding facility is very safe and packages are only delivered
when they are open.
If I will be in Georgia, can I arrange to have
someone pick up my submission from me?
Depending on the availability of our staff, we may be able to arrange to have someone
meet with you. There will be an additional charge for this service. Things of this
nature are handled on a case by case basis, so please contact us directly regarding
your specific needs.
Answers to General Grading Questions
What is over-grading?
When an item is given a higher grade than it deserves. Either purposely or accidentally,
overlooking certain flaws in an item to misrepresent its true condition. E.g. a
seller assigns a mint grade to an item when in actuality it is in excellent condition.
Over-grading occurs because:
- sellers are uneducated to grade definitions.
- flaws are missed or purposely overlooked.
- to take advantage of the unsuspecting collector
What are the benefits of buying a graded doll?
You gain the confidence that what you are buying has been properly graded by a professional.
You can have the peace of mind that a graded doll is tamper free and know what you
are getting. With CDA there are no surprises!
What are the benefits of selling a graded doll?
Graded dolls will normally sell for much higher prices than un-graded dolls.
You will be able to sell graded dolls faster and easier through the mail and internet.
How do I figure out my grading cost?
The cost of grading depends heavily on the items fair market value, the turnaround
time selected, as well as the method of grading selected (loose, boxed, and carded).
Please visit the grading cost page for information
on determining what tier best fits your needs.
How do I figure out which tier my custom item goes under?
Custom pieces should be submitted based on their size (length + width + height).
After calculating the sum measurements for all three sides, the proper custom category
should be selected (1-6). Your cost is then dependent upon the value of your piece
(value thresholds are listed under the tier names on the pricing pages) and the
turnaround time you desire (turnarounds also listed under the tier names).
Answers to What We Grade Questions
Do you grade dolls that are not on your list?
We grade almost all packaged dolls and related items. Most standard-size
dolls fall under our Modern and Vintage Categories depending on whether they were
produced before or after 1990. Other non-standard-size dolls fall under our Custom
Do you grade other toys?
Currently we grade virtually all packaged dolls and related items. We also
grade action figures under our division AFA
and diecast vehicles under our division Diecast
Do you grade loose dolls?
We do not currently grade loose dolls.
Do you grade packaged toys that are not sealed?
CDA will grade certain items which never came factory sealed, provided the
items are in new and unused condition. CDA can also grade boxed items that are no
longer factory sealed (i.e. the tape has been broken or come loose) as long as the
boxed item has an interior sealed bubble and all the contents (paperwork) are stilled
sealed in their bags.
Do you grade boys dolls?
Please submit all boys dolls to AFA for
Answers to CDA Case Questions
Is the CDA Case UV-Resistant?
Standard CDA cases are slightly UV-resistant. They will also protect your items
by sealing them in hard acrylic to keep them in the same condition as when they
were graded. They will not be touched by human hands and the hard acrylic prevents
it from sustaining any additional creases, bubble dings, or other damage.
In addition, 99% UV-Resistant acrylic cases are available for extra light protection.
You can pay a fee to upgrade your case to the 99% UV Resistant acrylic or you can
submit your items under the archival tier, which includes UV-resistant acrylic.
For more information on UV-Resistant cases, click here.
Why is the CDA case sealed everywhere except the back?
The acrylic case is sealed on all sides except for a slight opening at the back
of the case at the bottom. We do not seal this edge to allow for air circulation
inside the case. If we did not allow for this air circulation, the case would be
subject to a "Terrarium" effect. In other words, depending on the temperature, the
inside of the case could start to sweat. The unsealed edge alleviates this
possibility. The acrylic cases are still considered sealed and the contents cannot
be tampered with without being broken open.
Answers to Grading Scale Questions
How does an autograph affect the grade?
Regardless of authenticity, an autograph is considered a flaw and the grade
will be limited to 70. For those who collect CDA items and feel that the grade of
70 will somehow devalue the item, we can case it without including the grade; the
same rates will apply. Case Only service is available for signed items only.
How do the subgrades effect an item's overall grade?
The overall grade is not really an average of the subgrades. In actuality,
the subgrades point to where the greatest flaws are, i.e. what has gone into determining
the overall grade. Sub-grades are used to better illustrate the overall grade
an item receives. They are not averaged to determine the main grade. They are meant
to further inform the buyer about the weakest and strongest points of the overall
grade. (For example, a CDA 80 item can have sub-grades of B80, W85, D85 showing
the box as the weakest point which caused the overall grade to be an 80. A CDA 85
can have the exact same sub-grades, but in this particular case, the box flaws which
justify the 80 box grade do not justify an overall grade of 80. They do however
show a buyer that the box is lower than average for an 85 and is the weakest of
the 3 aspects of the item.)
Do price stickers lower the grade of an item?
Price stickers are generally not considered major flaws, but only become a factor
if curling, tearing, staining, picking, etc. of the sticker has occurred.
The location of the sticker is also a factor, though most are placed in an area
such as a corner that does not detract from the overall appearance of the card.
Basically, the condition of the sticker factors into the card subgrade, and from
there into the overall grade of the piece.
Answers to Grading Cost and Submission Questions
What does it cost to get my dolls graded?
That depends on the item(s) that you are having graded and how fast you need them
to be returned to you. Please see our
pricing tiers for all our
services and prices.
How do I safely ship my dolls?
Please refer to our packing and shipping instructions.
Can I drop my submission off directly at CDAâ€™s facilities?
No. To insure security and confidentiality CDA's facilities are restricted.
What guarantees and rights do I have as an CDA customer?
Every customer is treated equally and courteously at all times regardless of the
size of your business. Your questions and comments are a priority with us.
For more detail contact us.
What If I need it back fast?
Our Archival Tier has a turnaround time (received at CDA until shipped from
CDA) of 1-3 business days. Our Premium Tier has a turnaround time of 3-4 business
Do you offer volume discounts?
We do offer volume discounts if you submit 25 or more items and even a larger
discount if you submit 50 or more. Check out our Grading
Cost page for exact prices. Also, we offer dealer rates to dealers who will
submit at least 100 items per month. If you are a dealer who can submit this many
items consistently each month, contact us at
Can I use one invoice to submit dolls in different service
Yes. You just need to divide your items into groups by turnaround time and list
them on the Submission List pages of the Submission Form. You can make additional
copies of these pages if you have many different groups to submit. Please be aware
that you will have to pay shipping costs for each shipment that is returned to you.
Click here to download the submission form.
Can CDA determine the value of my items?
No. We are only issuing an opinion on the condition of your items.
The actual market will determine the value of your dolls. We recommend visiting
eBay to research the market value of your items.
What methods of payments are accepted?
We accept payments in the form of Credit Card (American Express, Discover, Visa,
and Master Card), Personal Check, Money Order and Cashierâ€™s Check. (International
customers may only pay via Credit Card.)
***If payment is made by check and it is found that your account has insufficient
funds, a fee of $25 will be added to your overall total and you will be required
to pay the remaining amount via Credit Card, Money Order or Cashierâ€™s Check only.
If I purchase and item on eBay, may I have the item sent
directly to your facilities?
We only extend this offer to our International customers to assist in lowering
In order to have this done, you must first contact us letting us know that the item(s)
are being directly sent to us in your name. The package(s) being sent must have
a note stating that it is for you and you must send the submission packet in its
entirety to us via fax before the item is set to arrive.
If continuous problems arise and our guidelines are not followed specifically, we
will have to discontinue the service being extended.
Answers to Current Submissions Questions
>Will CDA send me an email when you receive my submission?
Yes, you will receive a confirmation email when you submission is processed.
What if my items get damaged on their way to CDA?
You will only be contacted if the box that you send your items in appears damaged
upon its arrival at CDA. If it is determined that an item was damaged during its
shipping to CDA, you will be notified via email to discuss what your options are
regarding the possibly damaged item.
Items rarely get damaged on their way to CDA, especially if you package your submission
with caution using correct materials. For more information on our suggested packaging
techniques, click here.
How fast will I get my graded dolls back?
The turnaround time depends on what type of item you submitted and what tier you
chose. For turnaround times visit our grading costs
page. Please keep in mind that turnaround times are estimated and the grading period
does not begin until your payment is processed.
How will I know when my graded dolls have shipped back
Yes, you will receive a confirmation email when your graded dolls are shipped back
to you. Please be aware that the email may come from the FedEx software, not from
When does my turnaround time start?
Turnaround times start once your submission is processed for payment.
Submissions are received at an off-site location that is staffed 7 days a week.
They arrive at our grading facility within 3 business days. They are put
into our receiving department where they are inspected. Finally, your
submission is processed in our front office and your invoice is created and a
notification email sent to you. We try to process all submissions within 5
business days of their arrival at our facility.
What happens to packages held by Customs Officials
and Brokerage Companies?
In order to have any packages that are being retained by Customs/Brokerage Companies
released, our company must agree to pay a fee that is specified by the company that
is withholding the package(s). This fee will be passed on to you, our customers
in addition to a $35 fee from CDA. This fee will be charged in full once your submission
is received in our offices.
How do I know that my package is being held by Customs?
Using the tracking or customs number that is assigned to your package, you may check
to see if the package(s) have cleared US Customs.
CDA has no affiliation with the US Customs department and cannot control when package(s)
How long will it take for Customs to release my package(s)?
Though there is no specified length of time that items must stay within the Customs
facilities, we have found that it may take up to 14 business days for the items
to arrive once they are released.
Using the Online Submission Form Questions
Do I need to print out the Online Submission packet?
Yes, as the data is not electronically submitted to our facilities.
Can I use my Submission number to check the status of my items?
No. You may only check the status of your submission by using the CDA invoice number
and/or your First and Last name.
What if the options I select on the submission form change
while I am updating my information?
Once you make a change, be sure to select Save Changes before moving on.
What if I select the wrong tier?
Someone will contact you regarding the necessary changes only if you have under
charged yourself more than $20. If you have overcharged yourself, then you will
only be charged the correct amount.
Third Party Reference for eBay and PayPal Disputes
Can I use CDA as a Third Party Reference in an eBay
or PayPal dispute to verify the condition of an item that was purchased?
Yes, CDA offers condition verification as a third party source to assist buyers
in eBay and Paypal disputes.
What are the steps in the condition verification
The item will be reviewed by the Graders with all flaws and/or reasons for refusals
noted. This information will be provided on CDA letter head and signed by the proper
authorities. Once this is complete, the letter and item will then be shipped back
How long does this process take?
Because we understand that you will need this information back within a timely fashion,
the process will only take 1-2 business days.
How much does this service cost?
The price for all items submitted under this service is $25.00 plus return shipping
Do I need to fill out a submission packet for this service?
Yes, as we keep track of all items submitted by our customers.