Home > Return Policy
It's very important to us that you're completely satisfied with your CGA
purchase. Should you decide that you want to return an item, we ask that you
review the following information:
Custom Acrylic Cases are non-returnable. Our custom acrylic cases are
non-returnable because they were manufactured to your exact specifications,
meaning that they were made especially for you and no one else. If you provide
us with the incorrect dimensions, we will manufacture an incorrect-sized case.
If however, we make an error in manufacturing your case to the specifications
you provide, we will remake the case at no charge to you.
Please email, fax, or call us with your item SKU and invoice numbers and the
nature of the problem. We will then provide instructions on how you can
return your item(s). When you do return your item(s) please include a copy of
the invoice or a note with your invoice number, last name, and any other
Email Address: firstname.lastname@example.org
Collectible Grading Authority
6920 Peachtree Ind Blvd
Norcross, GA 30071
You must pay all shipping charges on returns. When shipping an item
back, you may use any carrier you like, but we recommend purchasing tracking
and insurance, as CGA cannot be responsible for lost or damaged return
Once we receive your return package, please allow 1 week for processing.
We will send you an email notification when your refund has been processed.
Your refund will include the cost of any in-stock products you have ordered,
but will not include shipping, insurance, or other service charges.
We offer a 14-day money back guarantee on all in-stock products, provided they
are returned to us in identical condition. You may ask for a refund,
exchange, or future store credit. No refunds will be awarded for items past the
14-day return threshold.