Privacy Policy
Effective Date: 9/1/2025
Collectible Grading Authority (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including through our website, products, services, and employment activities.
This Policy complies with applicable privacy laws in the United States, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and similar laws in Colorado, Connecticut, Utah, Virginia, and other U.S. states. It also incorporates obligations under international frameworks such as the EU–U.S. Data Privacy Framework (successor to Privacy Shield).
Information We Collect
We may collect the following categories of personal information:
- Identifiers: Name, email address, mailing and billing address, phone number, account information.
- Commercial Information: Records of products or services purchased, obtained, or considered.
- Internet/Network Activity: IP address, browsing history, cookies, usage data, device identifiers.
- Employment/Professional Information: Job title, employer, resume data (for applicants), employee records.
- Financial Information: Payment card details or billing information for transactions.
- Sensitive Personal Information (as defined under certain state laws): Login credentials, account security information, health-related employee data.
- Inferences: Preferences, interests, or characteristics derived from other information.
We collect this information directly from you, from your use of our services (including cookies and analytics), from business partners, or from publicly available sources.
How We Use Personal Information
We use personal information for:
- Providing, managing, and improving our products and services.
- Processing transactions and fulfilling orders.
- Customer service, support, and communications.
- Marketing and promotional purposes (with opt-out rights).
- Security, fraud prevention, and legal compliance.
- Employment, recruiting, and HR purposes (for employees/applicants).
- Analytics, research, and website improvements.
We do not use or disclose sensitive personal information for purposes other than those permitted by law (e.g., HR administration, payment processing, fraud prevention).
How We Share Personal Information
We may disclose your information to:
- Service Providers and Contractors who process data on our behalf (e.g., hosting providers, analytics, payment processors).
- Business Partners, Resellers, or Agents as part of legitimate business activities.
- Legal or Government Authorities when required by law.
- Corporate Transactions (e.g., merger, acquisition, or sale of assets).
We do not sell personal information. Under some state laws, certain types of targeted advertising may be considered a “sale” or “sharing.” We may use cookies and similar technologies for advertising and analytics; you have the right to opt out.
Cookies and Online Tracking
We use cookies and similar technologies (including Google Analytics and remarketing tools) to improve website functionality, personalize content, and measure performance. You can manage your cookie preferences through your browser settings or by visiting industry opt-out tools (e.g., NAI Opt Out).
Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer period is required by law. Criteria include:
- The length of our relationship with you.
- Legal, tax, and compliance obligations.
- Security, fraud prevention, and auditing needs.
Your Privacy Rights
Depending on your state of residence, you may have the following rights (subject to exceptions):
- Right to Know/Access – Request the categories and/or specific pieces of personal information we have collected about you.
- Right to Delete – Request deletion of personal information we collected from you.
- Right to Correct – Request correction of inaccurate personal information.
- Right to Opt Out of Sale/Sharing – Direct us not to sell or share your personal information for targeted advertising.
- Right to Limit Use of Sensitive Personal Information – Request that we limit use of sensitive personal information.
- Right to Data Portability – Receive your information in a portable format.
- Right to Appeal – Appeal a denial of your request (available in some states).
- Right to Non-Discrimination – You will not be discriminated against for exercising your rights.
To exercise your rights, please contact us at:
custserv@collectiblegradingauthority.com
Collectible Grading Authority, 1250 Northmeadow Parkway, Suite 110, Roswell, GA 30076
We will verify your identity before fulfilling your request. You may also designate an authorized agent to submit requests on your behalf.
Employee and Applicant Information
We collect and process employee and applicant personal information for legitimate HR purposes, including recruiting, payroll, benefits, performance management, and compliance with legal obligations. Employee and applicant personal information is subject to the rights and protections described in this Policy.
Security
We use reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, use, alteration, and disclosure.
International Data Transfers
Because we are a global business, personal information may be transferred to and stored in the United States or other countries where we operate. We comply with applicable cross-border data transfer mechanisms, including the EU–U.S. Data Privacy Framework and Swiss–U.S. Data Privacy Framework.
Children’s Privacy
Our services are not directed to children under 13 (or under 16 in some states). We do not knowingly collect personal information from children. If we learn that we have done so, we will delete it.
Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
custserv@collectiblegradingauthority.com
Collectible Grading Authority, 1250 Northmeadow Parkway, Suite 110, Roswell, GA 30076