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Home > Frequently Asked Questions

Frequently Asked Questions


General Questions

  1. How can I stay informed of future promotions and item listings?
  2. What are CGA's office hours?
  3. How do I get in contact with CGA?

Payment Questions

  1. Is my online payment to CGA secure?
  2. What type of payment do you accept?
  3. Where should I send a payment that I am mailing in?

Shopping Questions

  1. Where did the items go that was in my shopping cart?

Shipping Questions

  1. Can I see what my shipping charges will be BEFORE I place my order?
  2. Can I ship to an order to an address outside the United States?
  3. Can I ship to multiple addresses?
  4. Can I ship to an address other than my own?
  5. I already placed an order with the CGA online store. Why wasn’t I charged for insurance on my order?

Order Processing Questions

  1. I just placed an order. How long before it will be shipped?
  2. I already placed an order with the CGA online store. Can I change something?
  3. How do I cancel my CGA online store order?

In stock Case/Custom Case (Sliding Bottom Case) Questions

  1. What is a sliding bottom case?
  2. What is the case made of? Is it comparable to the cases that house the graded figures?
  3. Does CGA only make cases for toys?
  4. I want a custom acrylic case, what measurements should I provide?
  5. I have a toy that I want to purchase a custom acrylic case for, but I do not know which case style I should select, what should I do?
  6. I purchased a custom acrylic case from CGA and the item that I purchased it for does not fit /or the item fits loosely what should I do? Can I get a refund?

Return Questions

  1. Are any items non-returnable?
  2. What is your complete returns policy?
  3. If I need to return an item, do I have to pay the postage?

Sales Tax Question

  1. Will there be sales tax added to my order?

My Account Questions

  1. I've forgotten my password, how do I get a new one?
  2. How do I receive or unsubscribe from email updates?
  3. How does CGA use my personal information?

Troubleshooting Questions

  1. I received some strange error messages while placing my order, and I am not sure if my order went through. What should I do?
  2. I am having trouble ordering over the website. What should I do?
  3. I keep trying to pay via credit card, and my card is repeatedly declined. What is going on?
  4. I have placed an order, but I have not received a confirmation yet, what should I do?



General Questions

1. How can I stay informed of future promotions and item listings?
Yes, CGA does have a free email newsletter. Your information is secure and you can unsubscribe at any time.



2. What are CGA's office hours?
CGA's hours are Monday - Friday 9am - 5pm eastern standard time.



3. How do I get in contact with CGA?
Visit our contact page. You will be able to send us an email, call us, or write to us.




Payment Questions

1. Is my online payment to CGA secure?
Yes, it is safe to make online purchases at the CGA online store. Any transaction that you make through our online store is secured by our industry standard Secure Sockets Layer (SSL) provided by VeriSign, a leading provider of secure communications and transactions over the Internet and private networks. SSL is a method of passing sensitive information, such as credit card details, over the Internet. All communication is encrypted to prevent eavesdropping. An SSL URL is preceded by https:// instead of http://.



2. What type of payment do you accept?
We accept payments in the form of Credit Card (American Express, Visa, and Master Card), Personal Check, Money Order and Cashier’s Check. (International customers may only pay via Credit Card.)

***If payment is made by check and it is found that your account has insufficient funds, a fee of $25 will be added to your overall total and you will be required to pay the remaining amount via Credit Card, Money Order or Cashier’s Check only.



3. Where should I send a payment that I am mailing in?
Please send your payments to:

Action Figure Authority
6920 Peachtree Ind Blvd
Suite E
Norcross, GA 30071




Shopping Questions

1. Where did the items go that was in my shopping cart?
You say that the items that were in your cart have disappeared? Well, there are several answers for this mystery and here they are:
  • It has been more than 3 days since you created the cart. We remove 3 days old carts from own server in efforts to free up space.
  • You are not using the same browser as when you originally shopped at our store.
  • The configuration on your browser cleared CGA’s cookies that were older than a specified interval.
  • You forgot that you have already submitted your order! To ensure yourself that you are not suffering a bout of amnesia, then please visit your User Control panel located here and review your order history.





Shipping Questions

1. Can I see what my shipping charges will be BEFORE I place my order?
For US Customers, you can view the shipping costs for your order before you actually have to purchase anything. During the check-out process, you will be allowed to select a shipping method best suited to fit your needs.

For international customers, you will NOT be able to view your shipping costs before you actually have to purchase anything. CGA does not supply the shipping costs of international orders upfront because a decent method to estimate international shipping cost does not exist. To ensure that our international customers do not overpay or underpay for shipping, we instituted a rule that CGA will not charge an international customer for shipping until his or her order is packaged and ready to be shipped from our facilities. By utilizing this rule, CGA will get the actual dimensions and weight of your packaged order, which will allow for more accurate pricing. Due to this rule, international customers must pay by credit card and must incur two separate charges on their credit card. The first charge that international customers will incur is the cost of the entire order minus the shipping cost. As for the second charge, the shipping cost, it will incur when the orders of international customers are packaged and ready for shipment. When the orders of international customers are ready to ship, they should receive an e-mail that contains the shipping method and cost of their order to keep them informed of the additional transactions being made on their credit card.



2. Can I ship to an order to an address outside the United States?
Yes, CGA does ship orders to addresses outside the United States. However, if you do ship an order to an address outside the United States, you will have to pay for your order via credit card. The reason for this restriction is due to the difficulty of estimating the cost of international shipping upfront. The most accurate way to charge for international shipping is to measure and weigh the packaged order when it is ready to be ship to ensure that you do not overpay or underpay. As a result of this difficulty, CGA will have to charge your credit card twice; the first charge that will occur is for the cost of the entire order without the shipping cost and the second charge is for the cost of shipping.



3. Can I ship to multiple addresses?
No. At this time, our online store does not support shipping to multiple addresses. If you would like to ship to multiple addresses, then please place separate orders through our online store and specify a different shipping address for each order.



4. Can I ship to an address other than my own?
Yes, you can ship to an address other than your own. At Step 3 of the checkout process, you can enter a different shipping address other than your own. Once you enter that address, it will be saved to your address book and will be available for future orders.



5. I already placed an order with the CGA online store. Why wasn’t I charged for insurance on my order?
Insurance is free for orders under $100.




Order Processing Questions

1. I just placed an order. How long before it will be shipped?
An estimated ship date is usually provided to you when you complete an order. An order consisting of ONLY regular store products should ship in a matter of days. An order consisting of custom cases, which have to be manufactured, should ship in a couple of weeks depending on the selected turnaround time.



2. I already placed an order with the CGA online store. Can I change something?
We ship all orders as quickly as possible, so we are not always able to make change to an order when it is placed. To make a change to an order, please email custserv@cgagrading.com or call 770.825.0420, and we’ll do our best to assist you in this process.



3. How do I cancel my CGA online store order?
We ship all orders as quickly as possible, so we are not always able to cancel an order when it is placed. To cancel an order, please email custserv@cgagrading.com or call 770.825.0420, and we’ll do our best to assist you in this process.




In stock Case/Custom Case (Sliding Bottom Case) Questions

1. What is a sliding bottom case?
A CGA style case that has a hidden door that slides in and out for easy removal or storage.



2. What is the case made of? Is it comparable to the cases that house the graded figures?
Yes. The sliding bottom cases are made of the exact same high quality acrylic as our CGA graded cases. We even offer cases made of the UF-5 material for a higher price. The UF-5 material blocks out 99% of harmful spectrums of light and is often used in museums to protect very important articles.



3. Does CGA only make cases for toys?
No. CGA can make a case for just about anything. Just be sure to select the right case style during the case ordering process. Also, ignore the Toy Name textbox during the case ordering process.



4. I want a custom acrylic case, what measurements should I provide?
When ordering a custom acrylic case, you should provide the exact dimensions of the item, the width, height and depth, that you want to fit in the case. If you want the soon-to-be-cased item to fit loosely in the case, you could add 1/8 inch to certain dimensions, but you must do this at your own discretion. Please remember that there are no refunds for cases that do not fit the items that you bought them for. You provide us with the dimensions of a case that you want made and we manufacture a case based off those dimensions.



5. I have a toy that I want to purchase a custom acrylic case for, but I do not know which case style I should select, what should I do?
Please email a picture of the item that you want cased to custserv@cgagrading.com and we’ll recommend a style for you.



6. I purchased a custom acrylic case from CGA and the item that I purchased it for does not fit /or the item fits loosely what should I do? Can I get a refund?
We do not provide refunds for custom acrylic cases. You provide us with the dimensions of a case that you want made and we manufacture a case based off those dimensions. If you provide us with the incorrect dimensions, we will manufacture an incorrect-sized case.




Return Questions

1. Are any items non-returnable?
Yes, there are several items non-returnable items that exist in our online store, such as our custom acrylic cases. Our custom acrylic cases are non-returnable because they were manufactured to your exact specifications, meaning that they were made especially for you and no one else. We do not want them back. You brought this object into this world and now you must live with it, sorry.



2. What is your complete returns policy?
Click here to view returns policy.



3. If I need to return an item, do I have to pay the postage?
Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection.




Sales Tax Question

1. Will there be sales tax added to my order?
We are required by law to charge sales tax on orders shipped to Georgia, is current at 7%. If your order is being shipped to any other US state or abroad address, no sales tax will be added.




My Account Questions

1. I've forgotten my password, how do I get a new one?
Visit our Login page and click the "Retrieve Password" link and enter you email address, and we'll email it to you.



2. How do I receive or unsubscribe from email updates?
To unsubscribe from our email updates, please use the “Unsubscribe” link that should be located in the email update that you received. If you do not have any of our email updates handy or cannot find the “Unsubscribe” link, then please email or call us and we’ll resolve this issue for you.



3. How does CGA use my personal information?
At CGA, we respect our customers and understand that you are concerned about privacy. We've instituted policies intended to ensure that your personal information is handled safely and responsibly. Read our Privacy Policy for details.




Troubleshooting Questions

1. I received some strange error messages while placing my order, and I am not sure if my order went through. What should I do?
Please call CGA during its normal business hours (Monday - Friday 9am - 5pm eastern standard time) at 770.825.0420 or send an email to custserv@cgagrading.com to report the error. We are always happy to take you order over the phone or via email if we cannot resolve the problem within a timely manner.



2. I am having trouble ordering over the website. What should I do?
Please call CGA during its normal business hours (Monday - Friday 9am - 5pm eastern standard time) at 770.825.0420 or send an email to custserv@cgagrading.com to report the error. We are always happy to take you order over the phone or via email if we cannot resolve the problem within a timely manner.



3. I keep trying to pay via credit card, and my card is repeatedly declined. What is going on?
One main reason for the declining of your credit card is probably due to an error in data entry. Our e-commerce platform has very strict rules when dealing with credit card payments to deter credit card fraud. Please check the accuracy of the following credit card payment parameters:
  • Credit Card Number
  • First and Last Name on Card – Make sure the First and Last Name corresponds to the name that appears on your credit card
  • Billing Address – Make sure that the correct street address, city, state, zip code, and country is entered
  • Credit Card Verification Code (if required)
If you have repeated difficulty, please contact us via phone or e-mail. We can view our online credit card records and tell you why your card is being declined. It is generally a problem that is easily correctable by calling your credit card company.



4. I have placed an order, but I have not received a confirmation yet, what should I do?
Please make sure that our email addresses from our domain “@cgagrading.com/toygrader ” are not blocked from your "custom accept mail from list" or other mail filters. Also, make sure to check your bulk email folder (if you have one) for your confirmation. Last, be sure to check to see if the mailbox of your email address has enough space to receive additional emails.